Sungrow

Sungrow offers a way to transmit your electricity meter data directly to us via their online portal, iSolarCloud.

Requirements:

• WiNet S or Winet S2 communication module
• No iHomeManager
• A hybrid inverter
• End-customer account

If these requirements are not met, the device will be displayed with the status "Waiting for status".

To transmit your electricity meter data to us, simply enter your credentials for the iSolarCloud online portal in our system. If you have battery storage, it will also be detected automatically.

1. Click on "Select system" (if the wrong system is displayed)
2. Accept the data privacy policy
3. Click on "Approve authorization"
4. Your system is now set up and you can close the window

Please ensure that your account is located on the European server.

If you do not know your iSolarCloud credentials or if your credentials are not accepted, please contact Sungrow or your installer.

If you have forgotten your Sungrow password, proceed as follows:

1. Go to https://www.isolarcloud.eu/
2. Click on "Forgot password"

3. Enter your email address -> If you do not have one of the suggested domain extensions, select "Other email addresses"

4. Click "Send" to the right of the verification code field

5. You will now receive a code via email.

6. Enter this code into the verification code field

7. Set a new password and confirm it

8. Click "Confirm" at the bottom

Question: My Sungrow system is no longer transmitting values; what can I do?

Answer: It is possible that your system is offline. Proceed as follows:

1. Check your internet connection
2. Restart the device
3. Disconnect the entire system from the power supply and reconnect it (circuit breaker)